TerraSurveyor has a large selection of import processes that can handle most data types. However, the range of possible formats, and for some formats, the range of options, can be daunting when first attempting to import data.
If you are unable to import your data or it does not produce the expected results, please contact us. Send us the source data, the results you are getting (or a description of what you are not getting) and, if possible, location maps/info for georeferenced data. We will ensure your data can be imported and explain the exact steps and settings required for your data.
If necessary, TerraSurveyor will be upgraded to support any new or special situations seem in your data.
The situation is the same for TerraSurveyor3D however, due to the relatively limited range of 3D formats and sources, there is much greater chance that your data will have problems when first attempting to import it. If you can supply us with samples and some documentation on the format we will ensure that TerraSurveyor3D is upgraded to support your data.